Welcome to CrowdCue. By creating an account or using our platform, you agree to these Terms of Service ("Terms"). Please read them. If you do not agree, do not use CrowdCue.
CrowdCue is a software-as-a-service platform that lets live music performers ("Performers") collect song requests, tips, and contact information from their audiences ("Fans") during live performances. We provide tools including a request queue, analytics, audience engagement features, and optional SMS retargeting.
You must be at least 18 years old to create a CrowdCue account. By registering, you represent that all information you provide is accurate. You are responsible for maintaining the security of your password and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.
CrowdCue accounts are for individual Performers. You may not share accounts or use an account on behalf of another person without their explicit authorization.
CrowdCue offers a free trial period followed by a paid subscription ("Pro"). Subscription fees are billed in advance on a monthly or annual basis through our payment processor, Stripe. By providing payment information, you authorize us to charge the applicable fees.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; we do not issue prorated refunds for partial months. If your payment fails, your account will be downgraded and access to Pro features will be suspended until payment is resolved.
We reserve the right to change subscription pricing with 30 days' advance notice. Continued use after the price change takes effect constitutes acceptance of the new pricing.
New accounts receive a free trial as described at signup. At the end of your trial, your account will require a paid subscription to continue using Pro features. We reserve the right to modify or discontinue the free trial offer at any time.
CrowdCue facilitates voluntary tips from Fans to Performers. Tips processed via credit or debit card are handled by Stripe and subject to Stripe's terms. Tips via Venmo, Cash App, or PayPal are processed directly through those platforms and subject to their respective terms. CrowdCue is not a party to tip transactions and is not responsible for failed, disputed, or reversed payments.
You are solely responsible for any tax obligations arising from tips or other payments you receive through CrowdCue. CrowdCue does not provide tax advice.
Performers may collect Fan email addresses and phone numbers through CrowdCue. By using these features, you agree to:
CrowdCue is not responsible for how Performers use Fan contact data. If you are a Fan and believe a Performer has misused your contact information, please contact us at the address below.
Performers who use the SMS retargeting feature must provide their own Twilio account credentials. You are solely responsible for your Twilio account, associated costs, and compliance with Twilio's terms of service and all applicable SMS regulations. CrowdCue does not send SMS messages on Performers' behalf and is not liable for the content or delivery of any messages sent through your Twilio account.
Fans may opt out of SMS messages at any time by replying STOP to any message. Performers must not send messages to Fans who have opted out.
You agree not to use CrowdCue to:
We reserve the right to suspend or terminate accounts that violate these Terms without notice or refund.
CrowdCue and its content, features, and functionality are owned by CrowdCue and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the platform without our written permission.
You retain ownership of any content you upload (profile photos, bios, etc.). By uploading content, you grant CrowdCue a non-exclusive, royalty-free license to display and use that content to operate the platform.
CrowdCue is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. Your use of CrowdCue is at your own risk.
To the maximum extent permitted by law, CrowdCue and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including but not limited to lost revenue, lost data, or lost profits, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of these Terms or your use of CrowdCue shall not exceed the total amount you paid to CrowdCue in the 12 months preceding the claim.
You agree to indemnify and hold harmless CrowdCue and its owners, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the platform, your violation of these Terms, or your violation of any third party's rights.
We may update these Terms from time to time. When we do, we will update the "Last updated" date above and, for material changes, notify you by email or in-app notice. Your continued use of CrowdCue after changes take effect constitutes your acceptance of the revised Terms.
You may delete your account at any time by contacting us. We may suspend or terminate your account at any time for violation of these Terms. Upon termination, your right to use CrowdCue ceases immediately. Sections that by their nature should survive termination (including Sections 9–12) will survive.
These Terms are governed by the laws of the United States and the state in which CrowdCue operates, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of competent jurisdiction in that state.
Questions about these Terms? Email us at hello.crowdcue@gmail.com.
Also see our Privacy Policy.